Privacy Policy

Last updated: February 2026

1. Introduction

Custora Inc. ("Displaced", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

2.1 Information You Provide

Account Information: Email address when you subscribe to our newsletter
Payment Information: Processed securely through Stripe; we do not store your full payment details
Uploaded Content: Photographs you upload for portrait generation
Communications: Information you provide when contacting customer support

2.2 Information Collected Automatically

Device Information: Browser type, operating system, device identifiers
Usage Data: Pages visited, time spent on site, click patterns
Cookies: Session cookies and analytics cookies (see Cookie Policy below)

3. How We Use Your Information

We use collected information to:

Provide and maintain our services
Process your orders and payments
Generate AI portraits from your uploaded images
Send order confirmations and shipping updates
Respond to customer support inquiries
Send marketing communications (with your consent)
Improve our services and user experience
Detect and prevent fraud

4. Image Data and AI Processing

Uploaded Images: Photos you upload are processed by our AI systems to generate portraits. We retain uploaded images temporarily during the generation process and for a limited period afterward to allow you to access your results.

AI Training: We do not use your uploaded images to train our AI models without explicit consent. Your pet photos remain private.

Data Retention: Uploaded images and generated portraits are automatically deleted from our servers after 30 days unless you have an active account with saved orders.

5. Sharing of Information

We may share your information with:

Service Providers: Including payment processors (Stripe), shipping/fulfillment partners (Gelato), and cloud hosting providers
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, secure payment processing, and regular security assessments.

7. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing of your data
Data portability
Withdraw consent at any time

To exercise these rights, please contact us at support@displaced.com.

8. Cookies

We use cookies and similar tracking technologies to enhance your experience. Essential cookies are required for the website to function. Analytics cookies help us understand how visitors use our site. You can control cookie preferences through your browser settings.

9. International Transfers

Your information may be transferred to and processed in countries other than Canada. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

10. Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

For questions about this Privacy Policy or our data practices, please contact:

Custora Inc.
British Columbia, Canada
Email: support@displaced.com